![]() If it says it cannot find your email address then you may have been using the freeware version of EditPad Lite. If not, you will be presented with the form to purchase the upgrade. If you own version 8, you will be told you can download the latest version free of charge. If you are not sure which version you own, simply type in your user id and email address below. Since you already own a previous version, you can buy version 8 at the discounted price of US$ 14.95 instead of the full price of US$ 29.95 which new customers pay. If you download EditPad Lite again, you will receive the latest free minor update for you. If you purchased EditPad Lite prior to 23 December 2018 then you own EditPad Lite version 7. If you did not receive the email with the new user ID for the free major upgrade, enter your email address on the download page to have it resent. If you purchased EditPad Lite between 23 December 2018 and 22 December 2019 then you purchased EditPad Lite 7 and got a free major upgrade to EditPad Lite 8. If you purchased EditPad Lite on or after 23 December 2019, then you purchased EditPad Lite 8 and you can download the latest version immediately. But you can contact FastSpring through their web form if you have a question for them.How To Get The Latest Version of EditPad LiteĮditPad Lite 8 was released on 23 December 2019. In most cases, if you have questions about or problems with a purchase, it’s best to contact us (Just Great Software). FastSpring receives your payment and issues your invoice. When you buy from Just Great Software, our e-commerce provider FastSpring is the merchant of record. SAM registered (entity ID NMQ1CTAABRZ3).This is our mailing address, which is the address our business is officially registered at: While email is by far our preferred communications method, you are most welcome to get in touch via more traditional ways. Of course you can! How can we possibly improve our products if we do not listen to our customers? You can email your suggestions to the technical support address listed above. If you have a question that is not answered on the ordering pages, you can email your question to Feature Requests and Other FeedbackĮvery once in a while, somebody emails to ask if he or she can make some suggestions how to even further improve our software. This includes detailed price lists showing all available volume and bundle discounts. Please see our the product-specific ordering pages for AceText, DeployMaster, EditPad Pro, EditPad Lite, HelpScribble, PowerGREP, RegexBuddy, and RegexMagic for a detailed explanation of the various options you have to acquire one or more licenses to any Just Great Software product. AceText: DeployMaster: EditPad Lite: EditPad Pro: HelpScribble: PowerGREP: RegexBuddy: RegexMagic: Questions.The appropriate email address for technical support are: Otherwise, we will have to ask you for more information. The more information you provide, the easier it is to locate and solve the problem, and the faster we can serve you. Try describing your problem in as much detail as you can. When requesting technical support, please mention important details such as which version of the software you are using (you can see this by selecting Help|About from the menu) and which operating system (Windows XP, Windows 7, etc.) you are using. If you have not yet bought a license but are still evaluating the software, you can receive technical support for problems that prevent you from properly evaluating the software. If you have purchased a license to a Just Great Software product, you are entitled to free technical support via email. Other users of our products can also chime in with their experiences. Our staff provide official support via these forums. ![]() If you have purchased EditPad, RegexBuddy, RegexMagic, or PowerGREP, the EditPad user forum, RegexBuddy user forum, RegexMagic user forum, and PowerGREP user forum are the best venue for technical support. You can also see the release notes for AceText, DeployMaster, EditPad Pro, EditPad Lite, HelpScribble, PowerGREP, RegexBuddy, and RegexMagic to see which version is the latest. Select Help|Check for New Versions in your software's menu to have it automatically open a web page that tells you whether you have the latest version or not. Before contacting us for technical support, please make sure you have the latest version of the software you are having a problem with.
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